BCMR/BCMS-Vu is the oldest of the two reporting systems by Avaya. It has been around for as long as many users will remember. It offers real time statistics and historical reporting for small contact centers. But let’s face it, although being an entry level reporting tool, it is cumbersome to maintain and distribute, requires lots of updates, and is somewhat outdated and today’s market. N-Focus eliminates the use of BCMS-Vu or BCMR, by being an adequate replacement. In addition to that it delivers:
Web-Based Call Center Reporting
- Unlimited Supervisor Views
- 100% Web-Based
- Real-Time & Historical Reporting
- Scheduled Email Report Delivery
- Custom Alerts
For more info and imagery check out our “Nfocus” section!
N-Focus Plus for Avaya has the same features and functionality as N-Focus, but is intended to complement Avaya’s CMS. N-Focus Plus offers Web based and Unlimited supervisor views, especially for outsourcing companies that would like to have their client a view in the call center. N-Focus Plus brings critical call center data out of CMS. Quick to deploy and easy to administer.
For more info and imagery check out our “Nfocus Plus” section!