If you haven’t already heard, Avaya BCMR is being discontinued. If you don’t currently have a reporting solution for your Avaya call center, or if you are still using BCMR and want to add more licenses, Avaya will direct you to purchase their CMS reporting solution. Many call centers are not ready for the time or cost required to upgrade to Avaya CMS.
Join us for this webinar on September 22 at 2PM EDT to learn how NetLert’s N-Focus solution can help you modernize your Avaya call center reporting at a fraction of the cost of CMS with graphical, real-time and historical web reports that you can share with all of your users from an easy-to-use interface. You’ll see how N-Focus enables you to:
- Quickly create reports in few clicks
- Schedule reports to be emailed as PDF or Excel
- Access reports directly from your mobile device
- Import existing historical BCMR data to maintain integrity
- Deploy web-reporting within one day (often less than an hour)
You’ll also learn how you can download N-Focus for a risk-free 15 day trial to see if web-reporting fits your needs.